FAQs – Zamat

FAQs

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    Cervical Traction Neck Pillow with Magnetic Therapy
    $80.00 $75.00
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    8%0ff
    Cervical Traction Neck Pillow with Magnetic Therapy
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    3
    8%0ff
    Cervical Traction Neck Pillow with Magnetic Therapy
    $80.00 $75.00
  • 4
    4
    8%0ff
    Cervical Traction Neck Pillow with Magnetic Therapy
    $80.00 $75.00
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  • Q
    Are these pillows good for neck pain?
    A

    We design all our pillows to offer healthy support to maintain spinal alignment and ease neck pains. Our pillows also feature cushioning memory foam to contour to your head and neck, relieving pressure and preventing morning headaches that can result from sleeping on a too-firm or too-soft pillow.

  • Q
    How thick should my pillow be?
    A

    Your pillow should be thick enough to keep your neck in line with your shoulders and lower body. Something too thin and your neck will droop, and something too thick will crane your neck forward and cause stiffness and soreness. Stomach sleepers need a thin pillow (below 3 inches thick) while back and side sleepers usually prefer mid- to high-loft pillows (between 3 and 6 inches thick).

  • Q
    If the pillow is not suitable for me, can I return it?
    A

    If you are not satisfied for any reason, please contact us via Service@Zamatsleep.Com for a refund or replacement.

  • Q
    If l feel uncomfortable after using this pillow for the first night, what should l do?
    A

    It's normal for your body to take up to 2 weeks to adjust to the correct position.We encourage you to take advantage of our 100-night money back guarantee and discover a new level of comfort!

  • Q
    What is Pillow Warranty Policy?
    A

    It is covered by a 5-year limited warranty. If there is any issue regarding the products, please feel free to contact our after-sales support team at Service@Zamatsleep.Com for the fastest response.

  • Q
    What payment methods do you accept?
    A

    We accept the following payment methods in our shop: PayPal

  • Q
    How do I get a refund?
    A

    lf you are not satisfied for any reason, please contact us via Service@Zamatsleep.Com for a refund or replacement.

  • Q
    When will my order ship?
    A

    It typically takes 1-2 business days to process your order and another 4-7 business days via standard shipping for your package to arrive at your destination. Shipping timelines and cutoffs are based on shipping estimates provided by carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other carrier-related delays). If there will be a significant delay in the shipment of your order, we will contact you via email. We ship orders Monday through Friday, and any orders placed after 1 p.m. PST will be processed the following business day. No worries, We will take care of the Customs duty fees.

  • Q
    Can I change my address after placing an order?
    A

    Please be aware that your address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address. We will help intercept your package, but if we failed, you need to bear the loss yourself.

  • Q
    How do I track my order?
    A

    You’ll receive a shipment notification email with a tracking number as soon as your package is on its way. It is for you to track your package. If you have any questions, please contact us online or via service@zamatsleep.com

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