FAQs – Zamat

FAQs

What payment methods do you accept?

We accept the following payment methods in our shop: PayPal

When will my order ship?

It typically takes 1-2 business days to process your order and another 4-7 business days via standard shipping for your package to arrive at your destination. Shipping timelines and cutoffs are based on shipping estimates provided by carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other carrier-related delays). If there will be a significant delay in the shipment of your order, we will contact you via email.

We ship orders Monday through Friday, and any orders placed after 1 p.m. PST will be processed the following business day. No worries, We will take care of the Customs duty fees.

How do I track my order?

You’ll receive a shipment notification email with a tracking number as soon as your package is on its way. It is for you to track your package. If you have any questions, please contact us online or via service@zamatsleep.com

Can I change my address after placing an order?

Please be aware that your address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address. We will help intercept your package, but if we failed, you need to bear the loss yourself.

Do You Offer Free Shipping?

Free standard shipping over $35 is available to the 48 contiguous states in the U.S.(excluding residents of Alaska, Hawaii, overseas military installations,Puerto Rico, and other U.S. Territories).

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