Return and exchange policy – Zamat

Return and exchange policy

1.Refund time for different payment methods

Refund time
We will inform you after you apply a request for returning through an email. We will process your request within 1-2 business days. And we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method, it will be refunded within 3-5 business days. 
 
2.Return and exchange handling and shipping costs  
Unless the product has quality problems, return and exchange shipping costs are at your own expense.  
 

Pillows Return Policy

No matter which style of pillow you buy, you have 100 days to return your ZAMAT Pillow, started from the date of placing orders. We surely advise sleeping on your Zamat Pillow for at least 30 nights to allow your body to adapt to a new neck support pillow. For recommendations on how to make your sleep experience better, please contact us using the information below. 
 
 To be eligible for a return, your Pillow must be clean, undamaged, and in its original package. 
 To initiate your return, please contact us online or via service@zamatsleep.com.
About the returning address, we will inform you after you apply a request for returning through an email. We will process your request within 1-2 business days.
 

Topper Return Policy

If for any reason you are dissatisfied with your product, you can return it within 90 days following your date of placing orders,we will take care of it and send the full refund as we promised . 
To be eligible for a return, your Pillow must be clean, undamaged, and in its original package.
 
3.Exchanges
If you wish to exchange for another item or believe that you've received a defected product, please contact us via service@zamatsleep.com. A customer success representative will reply to you within1-2 business days to help resolve this issue
To initiate your return, please contact us online or via service@zamatsleep.com. 
About the returning address, we will inform you after you apply a request for returning through an email. We will process your request within 1-2 business days.  

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