Which countries do you ship to?
We currently only ship to the United States (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories).
Do I pay for shipping?
We offer free shipping for orders over $35 to the 48 contiguous United States. For orders under US$35, we charge a shipping fee of $4.99.
Where will my order be shipped from?
All orders will be shipped from our US warehouse in 2-4 business days after order placement.
Some accessories are shipped from China, it'll take about 2 weeks to arrive.
What shipping partners do you use?
We work with different shipping carriers to ship orders to USA.
For the United States Warehouse, UPS and Amazon US Logistics will deliver your Zamat products to your door from our warehouse.
For the China Warehouse, USPS will deliver your Zamat products to your door from our warehouse.
How do I track my order?
Once you've placed your order, our products typically ship from our warehouse within 2-4 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.
When can I expect to receive my order?
It typically takes 2-3 business days to process your order and another 2-7 business days via standard shipping for your package to arrive at your destination. Shipping timelines and cutoffs are based on shipping estimates provided by carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other carrier-related delays). If there will be a significant delay in the shipment of your order, we will contact you via email.
When will you ship my order?We ship orders Monday through Friday. Please note we do not ship on Saturdays or Sundays. No worries, We will take care of the Customs duty fees.